Bug Reports

Found a bug when playing the game? Here's the place to report it.

Before submitting, read this!

Most bugs are not actually obvious, even if they look obvious to you. Usually issues actually only happen in a very specific set of circumstances, which you happen to have. These guidelines are designed to make sure we can figure out what's going on. So please never skip any part of the guidelines, no matter how obvious you think the problem is, or how many issues you've filed before - skipping any details will likely make it much more difficult to help you.

Make sure you understand the bug
Many bug reports are actually just unintended consequences of systems that are working as intended. This is not a bug, and should be addressed as a suggestion.

Make sure you are running the latest version of the game
To avoid reporting bugs we've already fixed, please verify the issue happens in the latest version of client, and then verify that there is no existing bug report that matches the issue you plan to report already in the Issues tab. There is a chance that it may already be fixed in the pending update.

Use the bug report template below
We need all this information to be able to help you. Please provide as much of the requested information as you can, including the system details or crash report information with every report.

  1. Description
  2. Steps to reproduce issue
  3. Error log file if necessary ({Pirate Souls.exe folder location}/logs/errors-Pirate Souls.log)

Only mention one problem per issue
Please only describe one problem in each issue you create. It's very confusing to have two separate descriptions at once and usually means you skipped some important information for one of them.

58 topics in this forum

  1. Failed to create graphics device fix

    By Shenmue,
    • 0 replies
    • 504 views

  2. Smoke skills losing effect/damage

    By Pererek Ninja,
    • 4 replies
    • 1.1k views

  3. Mobs Stucking near mapchange

    By Pererek Ninja,
    • 2 replies
    • 422 views

  4. Can't move to left or right

    By MeckNani,
    • 4 replies
    • 2.6k views

  5. I got trapped in Jeto's house

    By j0kerfm,
    • 1 reply
    • 369 views

  6. Uuh, disconnect/client connection error

    By Konahri,
    • 1 reply
    • 390 views

  7. High Boots Cosmetic

    By Akurose,
    • 1 reply
    • 388 views

  8. Holiday Event

    By Akurose,
    • 1 reply
    • 651 views

  9. Trapped in the Formation Center

    By Tenshiro,
    • 1 reply
    • 470 views

  10. Having the required information I can not activate the fighter skill page 1

    By Jordi2k08,
    • 1 reply
    • 641 views

  11. Stuck in South Edge, cannot zone into the previous area (near the village).

    By Mosha Sou,
    • 1 reply
    • 653 views

  12. Bullets going through

    By Royds,
    • 6 replies
    • 694 views

  13. PVP bug

    By archadria,
    • 1 reply
    • 650 views

  14. achievements list bug

    By Dareem,
    • 1 reply
    • 488 views

  15. Targetted Spells going on Cooldown when Targets are out of Range

    By kizumix2,
    • 1 reply
    • 612 views

  16. Trade bug - A Guide of How To Clone SE's and Berries

    By Namike,
    • 3 replies
    • 698 views

  17. Pop up

    By Royds,
    • 1 reply
    • 724 views

  18. Daily quest bug.

    By Royds,
    • 1 reply
    • 585 views

  19. Ranged/Blowgun Bug

    By mareany,
    • 1 reply
    • 547 views

  20. After server restarts everyone has BI

    By Merp,
    • 2 replies
    • 584 views

  21. Stealing Mobs aggro and EXP - FIX ASSAP!

    By Kuroi Yeldo,
    • 4 replies
    • 633 views

  22. Gaining Energy While Running

    By Oki,   
    • 3 replies
    • 573 views

  23. Maria and Son quest

    By ZaimdaPL,
    • 2 replies
    • 644 views

  24. Cant login

    By Hydra,
    • 3 replies
    • 829 views

  25. Mp regeneration bug

    By Ryuza,
    • 1 reply
    • 492 views